Shipping policy

 

We are committed to providing fast, secure, and reliable delivery across the United Arab Emirates (UAE). By placing an order with Pokéshop, you agree to the shipping terms outlined below.

1. Delivery Schedule

• ·   Next Day Delivery (NDD) is available Monday to Saturday for orders placed before 3:30 PM.
• ·   Orders placed after 3:30 PM will be processed on the next business day.
• ·   Remote areas and the Abu Dhabi Western Region follow a limited delivery schedule (see Section 4).

2. Shipping Rates

• ·   Free Shipping: Orders above AED 500 (across the UAE, excluding remote areas).
• ·   Standard Shipping (up to 5 KG): AED 25 for orders under AED 100.
• ·   Additional Weight Charges: AED 5.00 per KG for shipments exceeding 5 KG (up to a maximum of 20 KG per shipment).
• ·   Orders above 20 KG may require special handling and prior approval.

All prices are inclusive of any tax.

3. Shipping Process & Restrictions

• ·   Orders are shipped only to valid UAE addresses. PO Box addresses are not accepted.
• ·   Deliveries are attempted three times. If the recipient is unavailable, re-delivery charges may apply.
• ·   Customers must provide accurate delivery addresses and contact numbers. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.
• ·   Changes to the delivery address must be requested on the same day the order is placed.
• 4. Remote Areas & Abu Dhabi Western Region Deliveries

Zone 1 – Monday, Tuesday, Friday

• ·   DXB: Hatta
• ·   SHJ: Lehbab, Madam
• ·   AJM: Masfout
• ·   RAK: Wadi Al Shiji, Al Showka
• ·   DXB: Nazwa

Zone 2 – Tuesday, Friday

• ·   Al Ain: Nahil, Sawehan, Al Dahra, Al Qua, Al Wagan

Zone 3 – Wednesday, Saturday

• ·   Abu Dhabi Western Region: Ghayathi, Madinat Zayed, Ruwais, Bad Al Matawa, Habshan, Mirfa, Al Nadra, Bainuona, Abu Al Bayad, Al Hmara, Liwa, Baraka, Asab, Jabel Al Dhani, Al Sila, Hameem

5. Order Tracking & Liability

• ·   A tracking number will be provided once your order has been shipped (if applicable).
• ·   We are not responsible for delays caused by weather conditions, public holidays, courier issues, or incorrect address details.
• ·   After delivery confirmation, we are not liable for lost or stolen packages.

6. Order Cancellations & Modifications

• ·   Orders cannot be canceled or modified once they have been shipped.
• ·   If an order is refused upon delivery, the shipping fee will not be refunded, and return shipping charges may apply.

Contact Information